How to 10X your university call center efficiency using knowledge base software

Posted by Brian Ruhlmann on November 18, 2016

Amid higher education’s increasingly competitive environment, institutions are looking for ways to develop deeper relationships with prospective, current, and former students. One of the best ways to do this is to have an open conversation. You can learn about your students, answer their questions, and hopefully delight them -- all of which adds up to earning trust and establishing a connection to your institution.

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Topics: colleges, chatbots, texting, artificial intelligence, call center

Back-to-School Excitement, New Ventures and Big Dreams

Posted by Kirk Daulerio on September 1, 2016

Happy New Year!

I’ve always loved the week leading up to Labor Day. The dog days of summer are nearing their end, the sun is setting earlier, nights are cooler, and at home here in northern New England, the water just got warm enough to swim in:

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Topics: Georgia State, chatbot, founders keepers, colleges, chatbots, messaging, texting, retention, student success, West Texas A&M

Texting strategies throughout the student lifecycle

Posted by Brian Ruhlmann on August 30, 2016
Virtual assistants, a.k.a. chatbots, can help you out with any number of different functions, like telling you that you need an umbrella when you leave home, building daily to-do lists, and even recommending movies based on your interests. 
AdmitHub specializes in building custom, comprehensive virtual assistants that help colleges guide and serve their students to and through college, but there's an added benefit for these colleges. Each custom chatbot also reduces the burden that university staff members face on a daily basis. Virtual assistants have a variety of different applications that are helpful for students and also drive important metrics for colleges like yield and retention. Here are a number of different ways universities can use a text-messaging virtual assistant or chatbot throughout the student lifecycle.

Texting with Prospective Students

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Topics: chatbot, College Admissions, colleges, chatbots, messaging, texting, retention, student success

To bot or not to bot -- that is the question in higher education

Posted by Andrew Magliozzi on August 4, 2016

Announcements

Welcome back to Founders' Keepers, the semi-regular blog about AdmitHub from the perspective of its co-founders, Kirk and Drew. First, a couple of announcements:

  1. Our chatbot, Oli, is now available on Facebook Messenger.  Give Oli a try here.
  2. We’re happy to announce two new partnerships with Allegheny University and Cooper Union. Chompers and Cooper Hawk will be arriving this fall!

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Topics: chatbot, founders keepers, chatbots, partners, facebook messenger

A little texting can go a long way toward improving student success and retention

Posted by Brian Ruhlmann on July 28, 2016

How well do you know the state of student success in higher education in the United States?

Let’s find out with a four-question pop quiz!

True or False:

  1. More than 50 percent of students who enroll at a four-year college receive a bachelor’s degree in six years or less.
  1. More than 30 percent of students who go to a two-year college earn an associate’s degree in three years or less.
  1. The biggest reason students drop out is because they can’t afford tuition.
  1. More than 50 percent of college students who drop out report that they were responsible for paying for school themselves.
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Topics: chatbot, College Admissions, colleges, chatbots, messaging, texting, retention, student success