Insights

CSU Symposium: Conversational AI and student success

November 19, 2018

On a panel called “The Power of Artificial Intelligence” at Cal State’s Graduation Initiative 2025 Symposium, our CEO Drew Magliozzi spoke alongside several campus leaders about artificial intelligence’s impact on retention, summer melt,  and holistic student support from enrollment to graduation. Placing an emphasis on AI as a listening tool, the panel discussed how AI is keeping students connected to their institutions and the resources that matter most through 24/7 on-demand assistance.

Read More

Make it Conversational

November 8, 2018

Building a conversational strategy

Conversations naturally have the greatest influence on human behavior because we’re wired to learn from them. That’s why we’ve baked one overriding principle into our recipe for student-centric communication: make it conversational.

Read More

Paving A Path of Least Resistance

October 26, 2018

 Back in our first post on student-centric communicationwe discussed how communication bakes into student engagement like eggs in a cake: it holds connections intact and binds outcomes across the entire student life cycle. 

Read More

Nudging Students Towards Success

October 10, 2018

 The smallest tweaks in choice environment  influence our decisions on a daily basis: we’re more likely to eat fruit if it’s presented at eye level, get a flu shot if it’s complimentary at the pharmacy, or even recycle when its bin is bigger than the trash.

Read More

Targeting Support Through Two-Way Channels

September 25, 2018

Joining the Conversation

Read More

5 Strategies for Student-Centric Communication

September 13, 2018

 

Every year, colleges have to do more with less. Their goals around enrollment, net tuition, diversity and academic achievement increase, while their resources often do not.

Read More

How GDPR Impacts Communicating with Students

August 21, 2018
In May of 2018, you may have noticed your inbox flooded with emails from companies talking about the GDPR, explaining how they updated their privacy policy to comply. I received so many, it reminded me of companies I forgot I used!
Read More

Update: Legal Considerations for Colleges Text Messaging Students

July 23, 2018

Colleges have embraced the need to incorporate mobile messaging into their student communications outreach, and since we first wrote about Texting and Privacy Laws, the best practices and requirements for sending text messages have received more clarification.

We want to pass along what we’ve learned, how we interpret the best practices, and how we work with our college partners so that colleges can continue building out their mobile messaging programs.

This article is for informational purposes and should not be considered legal advice.

Read More

How AI Entered My Life

April 30, 2018

I entered the college admission profession 27 years ago, when the internet was non-existent...like, not even discussed or thought of (except in Al Gore’s imagination haha). I kept a file box with all of my prospective students printed on paper slips with handwritten notes scribbled all over them.

Read More
All posts   |  

Subscribe to Email Updates

Recent Posts