On a panel called “The Power of Artificial Intelligence” at Cal State’s Graduation Initiative 2025 Symposium, our CEO Drew Magliozzi spoke alongside several campus leaders about artificial intelligence’s impact on retention, summer melt, and holistic student support from enrollment to graduation. Placing an emphasis on AI as a listening tool, the panel discussed how AI is keeping students connected to their institutions and the resources that matter most through 24/7 on-demand assistance.
Building a conversational strategy
Conversations naturally have the greatest influence on human behavior because we’re wired to learn from them. That’s why we’ve baked one overriding principle into our recipe for student-centric communication: make it conversational.
Back in our first post on student-centric communication, we discussed how communication bakes into student engagement like eggs in a cake: it holds connections intact and binds outcomes across the entire student life cycle.
The smallest tweaks in choice environment influence our decisions on a daily basis: we’re more likely to eat fruit if it’s presented at eye level, get a flu shot if it’s complimentary at the pharmacy, or even recycle when its bin is bigger than the trash.
Every year, colleges have to do more with less. Their goals around enrollment, net tuition, diversity and academic achievement increase, while their resources often do not.
Colleges have embraced the need to incorporate mobile messaging into their student communications outreach, and since we first wrote about Texting and Privacy Laws, the best practices and requirements for sending text messages have received more clarification.
We want to pass along what we’ve learned, how we interpret the best practices, and how we work with our college partners so that colleges can continue building out their mobile messaging programs.
This article is for informational purposes and should not be considered legal advice.
I entered the college admission profession 27 years ago, when the internet was non-existent...like, not even discussed or thought of (except in Al Gore’s imagination haha). I kept a file box with all of my prospective students printed on paper slips with handwritten notes scribbled all over them.