Ocean County College faced a challenge familiar to community colleges across the United States: for the sixth consecutive year, its enrollment had continued to decline. To combat this worrying trend, the New Jersey institution sought to streamline the student experience by launching “The Hub,” a one-stop shop for students where they could get all their questions answered, at any time of day or night.
There are over two hundred liberal arts colleges in the U.S. These institutions primarily promote small classes, low faculty to student ratios, and a high level of personal engagement between students and college staff.
In late 2015, Georgia State came to us with a major challenge. They were grappling with runaway summer melt that had increased from 12% to nearly 19% in a few short years.